Conflict Tipping

Felicity Steadman on Communities in Conflict

In the latest episode of the Conflict Tipping podcast from, I speak with the incomparable Felicity Steadman, mediator, facilitator, and all-round wonderful person.

We discuss:

  • 🇿🇦 Growing up and starting a mediation career in Apartheid South Africa
  • 🫶 The challenge of building trust in high-conflict, racialised environments
  • 🏔️ Differences between community, workplace, and commercial mediation
  • 🖋️ Whether to consider a law degree to be a mediator
  • 💉 … botox? (My targeted ads are going to get weird with me after this.)

There’s a sneak-peek below, and you can find the podcast on all major services under ‘Conflict Tipping’.

Felicity’s career started out in the turbulent apartheid years in South Africa where she honed her dispute resolution skills and her capacity to work with diverse groups of people in the industrial relations field. She has mediated in 32 countries for more than thirty years, with more than 500 cases completed. After arriving in the UK in 2002 she quickly adapted to a new jurisdiction, qualified as a CEDR mediator and began mediating commercial disputes through CEDR. She was first accredited as a CEDR mediator in 2003, and in 2019 was appointed Head of Faculty at CEDR.  In 2021 she was ranked by Legal 500 amongst their top mediators in the UK. She is a founding member of Oxford Mediation and Conflict Dynamics (SA).

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